Question 1

Is MDside legitimate?

Accepted Answer

Yes. Your care comes from providers licensed in all 50 states plus D.C., Puerto Rico, and Guam, and the platform operates under HIPAA privacy standards. Every intake is read by a licensed provider — never a bot, and never auto-approved.

Question 2

Do I need insurance?

Accepted Answer

No. MDside uses transparent, flat pricing and doesn't bill insurance. You'll always see the price before you start.

Question 3

When am I charged — and what if I'm not approved?

Accepted Answer

You're only charged once a licensed provider approves treatment. If a provider determines treatment isn't appropriate for you, you won't be charged — and if you were, you're fully refunded.

Question 4

Are these real doctors?

Accepted Answer

Yes — U.S.-licensed physicians, nurse practitioners, and telehealth specialists, verified through state medical boards. A real provider reviews your information before any prescription is written.

Question 5

Is my information private?

Accepted Answer

Your intake, records, and messages are handled under HIPAA-compliant privacy standards, and every order ships in plain, unmarked packaging.

Question 6

How fast is it?

Accepted Answer

A licensed provider reviews most intakes the same day in many states. Delivery times vary, and treatments that require lab work or are controlled substances follow additional clinical steps.

Question 7

Which states do you serve?

Accepted Answer

All 50 states plus Washington D.C., Puerto Rico, and Guam. Availability for a specific treatment is confirmed during intake based on your state.

Question 8

Is testosterone (TRT) a controlled substance?

Accepted Answer

Yes. Testosterone is a controlled substance, so TRT requires lab work confirming clinically low testosterone, physician supervision, and ongoing monitoring. It's prescribed only when a physician determines it's appropriate.

Question 9

Are the wellness peptides FDA-approved?

Accepted Answer

Therapies like sermorelin, NAD+, and glutathione are provider-prescribed and compounded by a licensed pharmacy. They are not FDA-approved for the uses described and are not intended to diagnose, treat, cure, or prevent any disease. A licensed provider decides whether any therapy is appropriate for you.

Question 10

How do refills work, and can I cancel?

Accepted Answer

If you're on an ongoing treatment, refills arrive on autopilot so you don't run out — and you can cancel anytime, with no long-term contract.

Questions, answered.

Ready when you are.